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GENERAL PRODUCT SALES CONDITIONS

Last Updated: 30/06/2014

1 INTRODUCTION

1.1 The following Terms and Conditions govern the sale of products listed on the website www.serpone.it (hereinafter also referred to as the "Website" or, simply, the "Site").


1.2 The website owner is Serpone S.r.l. (hereinafter the "Seller"), VAT Payer and Taxpayer No. IT00454600636, with registered office in Via D'Alagno, 20 – 80138 Naples, Italy, with the Naples Commercial Registry (R.E.A.) as No. 147691 of 19/11/1947. Tel. +39 081 200648, Fax. +39 081 200709, e-mail: info@serpone.it

1.3 By using the Website and/or making any purchase, you automatically agree to these Terms and Conditions for Product Sales. We therefore invite you to carefully read these Terms and Conditions before making any purchase.


1.4 Please also note that the General Conditions for Product Sales are subject to change. We therefore ask that you review them and save or print a copy before making any purchase. Any amendments are binding with effect from their publication in the network and are not applicable to contracts concluded prior to their publication.

2 DEFINITIONS

2.1  In these General Conditions for Product Sales:



a) "Customer" means the person who buys the products from www.serpone.it


b) "Consumer Code" refers to Legislative Decree. No. 206/2005, as amended by Legislative Decree no. 21/2014, which regulates the consumer rights set forth and implemented the Directive 2011/83/EU amending Directive 93/13/EEC and Directive 1999/44/EC;


c) "Sales Terms and Conditions" means the terms governing the sale and purchase of products via the website www.serpone.it;


d) "Consumer" has the meaning given in Article. 3, letter a) of the Consumer Code "an individual who is acting for purposes unrelated to one’s business or profession";


e) "Contract" means the contract concluded by the Seller and the Customer concerning the products on the website www.serpone.it


f) "Legal Guarantee of Conformity" refers to the guarantee set forth in Articles 128-135 of the Consumer Code, applicable exclusively to Consumers.


g) "Order" refers to the customer's request addressed to the Seller for the purchase of the product presented on the website www.serpone.it

h) "Product or Products" refers to all products sold from time to time over the website www.serpone.it

i) "Purchase Proposal" means the written forms used by the client to inform the seller of his/her intention to buy the product on the Website www.serpone.it

j)  "Website" means the website www.serpone.it


k)  "Seller" means Serpone S.r.l.

3 CONCLUSION OF THE CONTRACT

3.1 The contract between the Seller and the Customer shall be considered to be executed and effective only upon the Seller’s acceptance of the purchase proposal (or order "Pending"), and the Seller reserves the right, at his sole discretion, to accept or reject the order according to the availability of the product in the Proposal in accordance with the conditions established therein.


Acceptance of the Order consists of changing its status from "Pending" to “Processing".
 The Seller will promptly inform the Customer if the proposal is rejected and the reasons for rejection, by sending an e-mail to the address indicated or by making a telephone call, explaining the reasons behind his decision.



3.2  The Purchase Proposal is strictly "while stocks last". In the event that the actual product is no longer available from the company and/or longer periods of time are required than those specified in paragraph 6.4 below, the Seller will be promptly notify the customer by e-mail or by telephone.


In this case, the customer can choose to:


a) Cancel the order with a refund of the amount already paid;


b) Exchange the Product;


c) Wait longer even beyond the time set forth in Section 6.4 below.



3.3 In the event that the customer selects option a) above, then all amounts previously paid will be refunded as soon as possible but in any event within thirty (30) days from the date of receipt of the request for reimbursement.



3.4 The customer, by placing the order, automatically declares to have read all the information provided during the purchase procedure and accepts the General Terms and Conditions for Sale and payment referred to hereinafter (even though orders might have been placed by telephone or e-mail).



3.5 If the Customer is a Consumer (i.e. a person who buys goods for purposes not related to his profession), then upon the conclusion of the online purchase procedure he/she will print or save an electronic copy (and in any case keep) these Sale Conditions in accordance with the provisions of Articles 49-51 of Legislative Decree. n. 206/05 on distance selling.



3.6 The Seller shall not be liable for delivery errors caused by erroneous or incomplete information given by the customer in completing the purchase order. The Seller will also not be responsible for any damages that may occur to the products after delivery to the carrier for transport as well as for delay in delivery due to the latter.

4. PURCHASING PROCEDURE

4.1 The Customer can purchase only the Products available on the Site at the time of the Order and viewed at www.serpone.it, and as described in the related information sheets. The Seller reserves the right to update the technical features for the products, without prior notice. It is understood that the picture accompanying the description of a product may not be representative of its features: sizes, shapes and colors may differ from what is shown in the photographs and in the related descriptions, without compromising the aesthetics, functionality and quality.

If the Customer is interested in certain characteristics of a product, then before placing his/her order the Customer shall be responsible for and contact the Seller to ensure that the selected product has the required characteristics.



4.2 The Seller will confirm correct receipt of the Purchase Proposal through a reply sent by e-mail to the email address provided by the Customer at the time of his/her registration. This confirmation message will include:


a) All data entered by the customer (name, address, e-mail etc.);


b) Date of receipt of the Purchase Proposal;


c) A description of the product (features, color, size, price etc.)


d) An "Order Number" to be used in any further communication with the Seller.



4.3 The customer is then required to verify that the Order is correct and promptly communicate  any inaccuracies by writing to info@serpone.it

4.4 The Customer can check the order status by logging in to the Members Area, under the heading “My Orders”.



4.5 The Order can be modified or canceled at any time before it is processed namely when the Order is still in “Pending” status, on written notice from the Customer sent to info@serpone.it.

If an Order is at an advanced stage of the process, namely "Processing", also then it can be cancelled on written notice from the Customer sent to info@serpone.it, and the Seller will retain 10% of the price of the Order to cover administrative, logistical and operating costs.


If the Order is in the "Processing" stage can be canceled only if has not been delivered to the carrier.


An Order cannot be cancelled or modified for any reason if it is in the “Shipped" stage, without prejudice to the Consumer’s right to withdrawal referred to in paragraph 8 below.



4.6 Notwithstanding the previous paragraph 4.5, except for the orders still in “Pending” status, orders for a personalized or made to order product CANNOT be cancelled.



4.7 On receipt of a Purchase Proposal, the Seller will proceed to verify its acceptance as set forth in point 4 above. In the event of rejection of the Purchase Order, the Seller shall promptly notify the customer.



4.8 All prices shown on the Site shall be understood as prices to the public and include VAT, except when the selected country destination is outside the EU.



4.9 The simultaneous access of many users-clients and the possibility of making many simultaneous “on line” Orders may change the availability of the Products and/or their price. Therefore, if a change is required at the time of the Purchase Proposal, the Seller will proceed to send an e-mail to the Customer informing the customer of all variations changes and/or changes in the product, thereby converting it into a new Purchase Proposal. 
If the Customer does not wish to accept the new Purchase Proposal with the necessary changes made, the Purchase Proposal previously presented by the Customer will be cancelled with no damages or compensation required. 



4.10 Seller shall issue an invoice for every order placed on www.serpone.it, containing the information provided by the Customer in the Customer Order. No changes will be made to the invoice after it has been issued.

5 PRICES AND METHOD OF PAYMENT

5.1 The Seller reserves the right to change the prices of products on the Site at any time. The price of a product cannot be changed after the price has been agreed, and the Order has been accepted, except for error in same.



5.2 Payment of the products, services and postage shall be by credit card (VISA, MasterCard, American Express), by bank transfer paid in advance, by cash on delivery (only in Italy)



5.3 In the event of payment by credit card, the debit to the credit card of the Client will automatically be paid at the time of the Purchase Proposal, and the Order will be considered effective only upon approval by the bank centers.



If the method of payment by credit card is selected, the Customer will be transferred to the conclusion of the Order on the Banca Sella S.p.A. site. The transaction will always be via the Banca Sella - Axerve secure site, with 128 bit encryption to ensure the appropriate level of confidentiality of the information sent. The data will be provided directly and exclusively to Banca Sella, and shall for no reason be made available to the Seller. An email confirmation shall be issued by Banca Sella for each transaction performed with Axerve payment system.



In the event the order is cancelled by the Customer or because of the Seller's denial to accept same, then the Seller will send the request for cancellation of the transaction to Axerve payment system (Banca Sella), which will refund the amount on the card of the Customer. The Seller in this case shall under no circumstances be responsible for any damages, direct or indirect, caused by any delay on the part of Banca Sella to release the amount.

5.4 In cases of advance payment by bank transfer, the Products ordered by the Customer shall be held until receipt of proof of payment. The Customer can provide said proof by fax at + 39 081200709, or by e-mail at pay@serpone.it
.

The order shall be sent or delivered to the Customer only after accrediting to the Seller payment of the amount due. The transfer shall be authorized by the Client within 7 calendar days from acceptance of the Order; if payment is not made within this period, then the Order will be automatically considered as cancelled. The proof of the bank transfer must include the Order number indicated in the order confirmation e-mail, which provides the banking information required to make the transfer.



5.5 In the event of purchase by Cash On Delivery, the full amount of the order will be applied, plus an additional 2% (minimum 8,00 Euros), clearly indicated at the time of selecting the payment method. Payment shall be made to the courier by CERTIFIED CHECK made payable to SERPONE SRL (regular check will not be accepted by the courier) or CASH (for orders under €1,000).



Cash On Delivery payment is available only in Italy and only for standard Products..



Orders for a personalized or made to order product CANNOT be paid by cash on delivery.

6 PRODUCT DELIVERY

6.1. Place and form of delivery 



6.1.1 The Seller shall deliver the Products in Italian territory and abroad.



6.1.2 The Products purchased shall be delivered to the address specified by the Customer in the order Form or at the warehouse of the Seller, collected by the customer. Heavy or bulky products may require an additional payment, if the courier so requires; and the customer will be notified of same in advance, for his/her acceptance. An extra fee may be required by the courier for deliveries to especially difficult areas (smaller islands, narrow, dirt or difficult to travel roads).

6.2. Delivery to the address specified by the customer in the order form

6.2.1 The Seller will notify the customer, by e-mail, of the date of delivery to the courier.



6.2.2 The products ordered will be sent to the address specified by the customer in the order form. The delivery shall be at the roadside. Installation of the products sold is not included. Important: delivery to P.O. BOX or A.P.O. BOX are NOT allowed.

6.2.3 If the customer is absent, the articles will be put in storage in the warehouse of the local courier and considered as unclaimed. A second attempt at delivery may be provided by the courier, depending on its form of service, without considering the merchandise unclaimed. Notwithstanding the above, www.serpone.it customer service will be informed of the delivery attempt and its unclaimed status, and immediately contact the customer to arrange a new delivery date and time.
 In the event that the customer assistance cannot contact the client to reschedule delivery or if the customer does not respond to attempts to contact by customer assistance, the articles will be returned to the Seller and the Customer will be notified of such circumstance by e-mail.
 The Customer acknowledges that the contract will be terminated and the purchase order cancelled fifteen (15) days after the return of the article to the Seller, in accordance with Article 1456 of the Italian Civil Code. Upon termination of the agreement, the Seller will refund the amount paid by the customer, less the cost of unsuccessful attempts to deliver the product and the costs of returning the Product to the Seller, storage costs for the Product, administration and handling expenses in an amount equal to 10% of the amount of the order. The customer will be informed of the termination of this Agreement and the amount of the refund by e-mail. The refund will be credited in the same form as the payment solution selected by the Client for the purchase, after verifying the integrity of the Product.



6.2.4 It should be noted that storage costs are equal to 5,0 € per day including VAT, and begin to accrue the day following the shipping of the Order.

6.2.5 In the event that the customer once again requests delivery of the articles before the expiration of the period of (15) days, then the Seller will proceed with the new delivery, subject to payment of shipping costs plus the costs of storage and the cost of returning the Product to the Seller.



6.2.6 The Seller shall not be liable for errors in delivery due to inaccurate or incomplete information provided by the Customer, in the purchase order. The Seller will also not be responsible for any damages that may occur to products after delivery to the courier for transportation of same, and for delays in delivery due to the latter.



6.2.7 The eventual refusal by the Customer to accept delivery shall not be understood as an exercise of the right of withdrawal under Article 52 (former Art. 64) of Legislative Decree No. 6 of September 2005, no. 206 ("Consumer Code") and consequently, will not entitle him/her to a refund of the full amount paid by the customer for the purchase of the Product.



6.3. Collect from Seller’s warehouse



6.3.1 The seller agrees that the customer can, as an alternative to delivery to the postal address specified by the customer in the order form, collect the product purchased from the Seller’s warehouses. To opt for this form of delivery the client shall select “Pick up from Warehouse” during the purchase process.



6.3.2 As soon as the Product is ready for pickup, the customer will receive an e-mail notice of delivery of the Product at the warehouse of the Seller.



6.3.3 The delivery is considered completed on the date indicated in the e-mail alert above.



6.3.4 The customer will have a period of fifteen (15) days from the date indicated in the e-mail notice to provide for pickup of the article, unless other prior arrangements are made with Customer Service.  If the Customer does not fulfill this obligation, then Customer Service will advise the customer by e-mail, advising him of his failure to pick up the product and that the product is considered unclaimed. The Customer agrees that after fifteen (15) days have transpired from when the parcel is considered in storage, the Contract will be terminated in accordance with Article 1456 of the Civil Code.  The order will consequently be cancelled and the Seller will proceed to refund the amount paid by the customer less the costs of storage and any additional expenses. Said refund will be made to the customer in the same form as the form of payment selected by the Customer.



6.3.5 It should be noted that storage costs are equal to 5,0 € per day including VAT, and begin to accrue fifteen (15) days after the products are at Customer disposal to collect from Seller’s warehouse.

6.3.6 To collect the product, the user must present the warehouse personnel with a copy of the e-mail notice of receipt at the point of pick up together with identification. If the Customer cannot personally pick up the article, then he/she can delegate a third party by providing a copy of the identification of the customer as well as the person delegated.



6.3.7 Failure to collect the product by the Customer under the terms referred to in the preceding paragraph 6.3.4 shall not be understood as an exercise of the right of withdrawal under Article 52 (former Art. 64) of Legislative Decree No. 6 of September 2005, no. 206 ("Consumer Code") and consequently, will not entitle him/her to a refund of the full amount paid by the customer for the purchase of the Product.



6.3.8 The 15-day allowed to exercise the right of withdrawal under Article. 52 of the Consumer Code will begin the date the Consumer acquires physical possession of the goods or: 


1) in the case where multiple products are purchased by one order and delivered separately, the day on which the consumer acquires physical possession of the last good;


2) in the case of delivery of a product consisting of multiple lots or pieces, the day on which the consumer acquires physical possession of the last lot or piece. The terms and conditions governing the exercise of the right of withdrawal are described in the following art. 8, the full content of which is provided.



6.3.9 In the event the Customer exercises the right of withdrawal, then the Seller will refund all amounts paid by the Customer, in full, provided that the Customer has collected the product within the time limit referred to in paragraph 6.3.4 of this Article. In the event the product is not collected under the above terms, the Seller shall proceed with the termination of the contract and refund the amount paid by the Customer, less storage costs, in accordance the provisions of this article.



6.4 Delivery Terms 



6.4.1 The deadline for delivery is thirty (30) business days from the day following the date that the order passes to the stage of "Processing", unless otherwise specified in the confirmation sent to the Customer Order and in the Product tab. In this case, the seller will provide the customer with a different delivery date.



6.4.2 It should be noted that some products may already have delivery times that extend beyond thirty (30) business days. In this case the Seller shall promptly notify the Customer of same.



6.4.3 In any event if the deadline cannot be met, then the Seller will notify the customer of same, in writing, and the customer will have the power to:


a) Cancel the order and be refunded for the amount already paid;


b) Exchange the Product; 


c) Wait for the extended period of time referred to in paragraph 6.4.1.



6.4.4 If the Consumer requests the cancellation of the Order in accordance with paragraph 6.4.3 letter. a), the refund will be made as soon as possible and in any event within 14 days from receipt of the request for refund, and credited to the payment method used to make the purchase involved.

7 TRANSFER OF TRANSPORTATION RISKS AND DAMAGES

7.1 The Seller is released, and therefore not held responsible for the loss or damage to the products covered by the Order, when delivered the same to the carrier. Prejudice to the rights of the Consumer against the carrier in case of loss or damage to the product may be attributed to the latter. During the withdrawal period mentioned in Clause 8, the Consumer is responsible for the object as guardian. In case of damage or destruction of the product during the custody of the Consumer, the latter will be called to account.



7.2 The Customer will check the articles upon delivery and verify:


a) that the number of packages delivered corresponds to that indicated in the packing slip;


b) that the packaging is intact (not wet, torn, folded or otherwise).



7.3 The operator making delivery shall immediately be notified, in writing, of any exterior damage or difference in the number of packages; this notice will include words "SUBJET TO CONTROL FOR... (specify reason)” on the appropriate accompanying document that the courier will ask you to sign.


For example, the customer will be able to write: "Subject to control for damaged packaging “or "subject to control for non-delivery of a package."



7.4 If the customer accepts the product and signs the delivery document without adding any reserves that may be necessary, referred to paragraph 7.3 above, then he/she may not later claim for any losses or damages due to transportation.



7.5 Complaints reported will be confirmed within seven (7) business days by sending a detailed email to info@serpone.it. Upon receipt of the e-mail from the Customer, the Seller will ask the courier to open a claim for damage in transport.



7.6 Upon confirmation of the presence of a transport damage (in the sole judgment of the courier), the Seller will arrange for repair of the Product, order a replacement product or refund the purchase price. Any additional transport costs will be borne by the Customer.



7.7 Any notification received after the deadline will not be taken into account.


The Customer assumes full responsibility for each and all of the statements made.

8 RIGHT OF WITHDRAWAL

8.1 The Consumer (C.F. Article. 2.1 letter d) who has purchased products through the Website has the right to terminate the Agreement with the Seller free of any penalty and without giving any reason except as described in paragraph 8.3 and 8.4.,
 within fifteen (15) working days from the date of receipt of the Product, by sending a message to the Seller. The date indicated on the delivery note is full proof of receipt.



8.2 To exercise the right of withdrawal, the Consumer shall:


I - Have access to the area of the site www.serpone.it reserved for "Returns”


II - Fill out the request for withdrawal. Upon receipt of the notice of withdrawal, the Seller will arrange to send an e-mail to the customer with instructions for return of the merchandise. It is therefore recommended that the customer keep a careful control of his or her email inbox after completing the withdrawal form, (as well as possibly "spam" or "Junk mail" folders). In the event that no response is received by email after 48 hours, call +39 081-200648.


III - Send the Product purchased, using the courier of your choice and at your own expense, within fifteen (15) working days from the date of the notice of withdrawal, suitably protected and packed in its original packaging together with all accessories. Pursuant to art. 57, paragraph II, the Consumer Code, the Consumer is responsible for the diminished value of the property resulting from the handling of the same other than that required by the nature, characteristics and functioning of the goods.

8.3 The exercise of the right of withdrawal is subject to the following mandatory conditions and, in particular, the Product must be returned:


a) Without obvious signs of use that would diminish the value and prevent its resale: used products, which indicate signs of use other than that required by their nature and characteristics or damage or dirt, will not be accepted;  


b) Properly packed in the original packaging, in perfect condition for resale (not damaged or soiled) and with all accessories, if any, instructions for use and documentation. To limit damage to the original packaging, it is recommended that this be placed inside another box, when possible, without affixing the original tapes that are not transparent;  


c) Providing the invoice in order to allow the Seller to identify the customer (order number, name and address).
The right of withdrawal cannot be exercised if these conditions are not complied with.



8.4 It is also agreed that:


I - The right of withdrawal can be exercised only for the entire Product purchased; it cannot apply to only part of the Product purchased; 

II - The Customer will be responsible for and pay the Seller for any damages to the product during shipment to the Seller, up to issuance of the certificate of receipt by the Seller’s warehouse. Therefore, the Seller shall inform the Customer of any damage to the goods being returned during transport (within 5 working days from receipt of the goods), so that it can file a timely complaint against the courier of his choice and to obtain reimbursement of the value of the property (if insured).


III - In the event of free delivery, refund of the returned product will be made net shipping costs incurred by the Seller.

8.5 Pursuant to Article. 57, first paragraph of the Consumer Code, The Seller shall reimburse amounts paid by the customer. Said refund shall be as soon as possible and only after receiving the product and after checking that it complies with the terms and procedures for exercising the right of withdrawal as well as the substantial integrity of the product and packaging as specified in section 8.3, and in any case within fourteen (14) days from the date that the Seller becomes aware of the exercise of right of withdrawal. The customer will be notified of the refund amount by e-mail and said amount will be credited by the same means or payment method used for the purchase.



8.6 Pursuant to Article. 59, first paragraph, lett. c), d) and e), of the Consumer Code, the right of withdrawal is not applicable when the sale is for personalized or made to order products, which by their nature cannot be returned or are liable to deteriorate or expire rapidly.



9 LEGAL WARRANTY OF PRODUCT CONFORMITY

9.1 Every Product sold on this Site to a purchaser Consumer is guaranteed under the terms Article 128 and following of Legislative Decree. No. 206/2005. Therefore, the Seller is liable to the Consumer for any lack of conformity which may exist at the time of delivery of the product that becomes apparent within two (2) years from the date of effective delivery. The lack of conformity must be reported to Seller, under penalty of forfeiture of the warranty, within two (2) months from the date that it is discovered.



9.2 The product purchased lacks conformity when it:

a) Is not suitable for the purposes for which goods of the same type are normally used;


b) Does not comply with the description given by the seller and possess the qualities of the articles presented by the seller to the consumer as a sample or model;


c) Does not have the quality and offer the performance normally found in articles of the same type and which the consumer can reasonably expect, taking into account the statements made in advertising or on the labels;


d) Is not suitable for the specific use for which the consumer requires them and which was made known to the seller at the time the contract was signed and which the seller has accepted, also implicitly.



9.3 Unless proven otherwise, it is assumed that any lack of conformity which becomes apparent within six (6) months from the date of delivery already existed as of that date, unless this assumption is incompatible with the nature of the product or the nature of the defect. Beginning the seventh month following the delivery date, the consumer will be responsible for proving that the lack of conformity existed at the time of delivery of the same.



9.4 Any products that have been repaired, changed or altered in any by the consumer, shall likewise be excluded from the legal guarantee of conformity.



9.5 In the event that any defect is duly reported under the terms referred to in paragraph 10.2 above, the consumer has the right:


a) firstly: to the repair or replacement of the Product free of charge, at his/her option, unless the remedy requested is impossible or disproportionate to the other for the seller and therefore in the specific case at hand considering the type of sale, replacement of the article, when this is possible in view of the number of items still available for sale;


b) secondly: to the reduction of the price or termination of the contract, at his/her option. This, however, i.e. in cases in which repair or replacement are impossible or excessively expensive or the repair or replacement were not made within a reasonable time or the repair or replacement previously made have caused great inconvenience to the consumer.



9.6 The remedy sought is unduly burdensome to the Seller if it imposes unreasonable costs compared to alternative remedies that can be exercised, taking into account (i) the value that the product would have if there were no lack of conformity; (Ii) the extent of the lack of conformity; (Iii) whether the alternative remedy could be completed without significant inconvenience to the consumer.



9.7 In no event shall the Seller be liable for failure to comply with any of its obligations under these Terms and Conditions in the event that the failure is caused by accident and/or force majeure.

10 PRODUCT WARRANTY

10.1 Certain products sold on the Site may be supplied with a contractual guarantee provided by the manufacturer. This guarantee is in addition to but does not replace the legal warranty referred to in paragraph 9 above that covers the consumer.



10.2 In the event of any product malfunction, the Customer shall contact the authorized service centers and technicians of the manufacturer and follow the procedures required to receive the assistance offered by the service centre.



10.3 In the event that the Product is not directly covered by the manufacturer’s warranty or the service centre has notified the customer that it should send its service request to the Seller, the Customer may send the request for assistance directly to the Seller’s Customer Support at +39 081 200648; and Customer Support shall inform Customer of the procedure, after contacting the manufacturer.



10.4 The warranty does not cover parts subject to wear and tear, aesthetic parts, Products with a warranty seal that has been damaged and/or tampered, as well as damages caused by accident, negligence, improper use, use of unauthorized spare parts, improper packaging, or any other cause not attributable to the Seller or manufacturer.



10.5 This warranty does not include:


a) Periodic maintenance and repair or replacement of parts due to wear and tear;


b) Consumables (components that are expected to require periodic replacement during the lifetime of a product, such as oil for candle, light bulbs, etc.);


c) Damage or defects caused by use, operation or improper handling of the Product for purposes other than normal use;


d) Damages or changes to the product resulting from misuse, including:

-treatments causing physical, cosmetic or surface damages or changes to the Product;

-improper installation or use of the Product for purposes other than those provided or failure to comply with the instructions on installation and use;

-improper maintenance of the Product not in accordance with the instructions on proper maintenance;

-installation or use of the Product, which does not comply with the technical or safety standards in effect in the country in which the product is installed or used;

e) Defects or conditions of the systems to which the Product is attached or with which it is incorporated;


f) Repair or attempted repair by unauthorized personnel and non-authorized service centres;


g) Alterations or modifications made to the product without prior written permission of the Seller, including changes to the product to adapt it to national or local safety and technical standards in countries other than those for which the product was specifically designed and built;

h) Negligence;


i) Acts of God, fire, liquids, chemicals or other substances, flooding, vibrations, excessive heat, improper ventilation, excessive or incorrect energy supply voltage, peaks in energy supply, radiation, electrostatic discharges including lighting, other forces and external impacts.


10.6 The only obligation of the Seller under this warranty is to repair or replace the Products in accordance with the terms and conditions of this warranty. Seller declines any responsibility for any loss or damage in connection with this warranty or another, including economic or intangible losses, the price paid for the Product, lost profits, revenue, enjoyment or use of the product or other associated products, losses or indirect, incidental or consequential damages.



10.7 Seller shall likewise not be responsible for any loss or damages deriving from:

a) Impaired functioning or failure of the product or associated products due to a defect or non availability of spare parts while at the Seller’s installations or other authorized service centre, resulting in down time, loss of useful time or interruption of business;

b) Imperfect performance of the product or associated products;

10.8 As provided in paragraphs 10.6 and 10.7, in cases where the law prohibits or limits these exclusions of liability, the Seller’s liability under the terms of this warranty shall not in any event exceed the price paid for the purchase of the Product.

11 COMMUNICATIONS

11.1 Unless otherwise provided, any communication or dispute shall be made by e-mail to info@serpone.it or by registered letter with acknowledgment of receipt to the Seller, Serpone S.r.l., Via D'Alagno, 20 – 80138 Napoli (Italia) or, in urgent cases, by fax at number +39 081 200709

12 USE OF THE SITE

12.1 Photographs and video presentations of products in support of the descriptive information are posted on the Site for purposes of description, considering the fact that the quality of the images, including any variations in the color displays may depend on software and tools used by the Customer at the time of connection to the Site. The Seller does not assume any responsibility for any problems that may be caused to the customer by the use of the Site and the technologies employed as independent of his own will.

13 INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

13.1 The Seller declares that the Site as well as all trademarks and logos used in connection with the products proposed for sale are protected by the applicable intellectual and industrial property rights and that any kind of reproduction, communication, distribution, publication, alteration or transformation is forbidden, in any form or for any purpose that may occur, and the Customer does not acquire any right to same, following the conclusion of the Contract. The Seller reserves the right to take legal action to enforce those rights.

14 PROTECTION OF PERSONAL INFORMATION

14.1 The seller is the data controller of the personal information gathered at the time of registration on the Site as well as that subsequently provided at the time of purchase by the customer, except for data relating to the payment process which should be held by the banks through which the transaction occurs. For information relating to the processing of personal information, including the rights under Art. 7 Legislative Decree. 196/03, please refer to the “Privacy Policy” section on the Website.

15 DISCLAIMER IN THE EVENT OF FORCE MAJEURE

15.1 In no event shall Seller be liable for any breach of one or any of the obligations arising from these General Conditions of Sale when said breach is caused by accident and/or force majeure, including but not limited to natural disasters, terrorist acts, network failures and/or blackouts.

16 APPLICABLE LAW AND JURISDICTION

16.1 This Sales Agreement between the Customer and the Seller shall be governed by Italian law.



16.2 Whether you are an individual or a company, the Courts of Naples shall have exclusively jurisdiction and resolve any dispute that may arise from the interpretation or execution of this contract.

17 MISCELLANEOUS

17.1 These Terms and Conditions set forth the terms and conditions applicable to the Consumer Customer at the time of purchase of the Products on the website. The Client may contact the Seller directly by email to info@serpone.it, for any clarification.



17.2 The terms of purchase may change, therefore the Customer is invited to check these and save a copy before placing any Order.



17.3 The regulatory provisions mentioned in these Terms and Conditions are also available on the Internet at the following sites:



Consumer Code (Legislative Decree no. 206/2005) in Chapter I of Title III Section II and III of the "Legal Information for the consumer and the right of withdrawal in distance contracts and contracts negotiated away from business premises" (Articles 49-67)


Consumer Code (Legislative Decree no. N. 206/2005), Section II Distance contracts (Articles 50-67)


http://www.parlamento.it/leggi/deleghe/05206dl.htm

http://www.gazzettaufficiale.biz/atti/2014/20140058/sommario.htm



Rules on Electronic Commerce (Legislative Decree no. N. 70/2003)

http://www.parlamento.it/leggi/deleghe/03070dl.htm



Privacy Policy


http://www.garanteprivacy.it/garante/doc.jsp?ID=722132